Privacy Policy

This Privacy Policy outlines how we collect, use, and protect your personal information when you visit website https://staging.jecdec.co.uk. It also explains your rights and choices concerning your personal data and how you can contact us regarding any concerns or inquiries you may have.

We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy applies to all visitors, users, and customers of our website.

We collect the following personal information when you provide it to us voluntarily:

• Name

• Telephone / Mobile

• Email address

• Location

• Postcode

In addition to the personal information you provide, we may automatically collect certain information when you visit our website. This may include:

• IP address

• Browser type and version

• Device type

• Operating system

• Referral source

• Date and time of your visit

• Pages visited

• Clickstream data

• Other diagnostic data

We use the personal information you provide to us for the following purposes:

• To respond to your inquiries and provide customer support

• To process and fulfill your requests

• To send you relevant information, newsletters, or promotional materials, but only if you have provided your consent

• To personalize your experience on our website

• To improve our website, and services

The automatically collected information is used to analyze trends, administer the website, track users' movements, and gather demographic information for internal purposes. This information helps us improve our website, diagnose technical issues, and ensure the security of our systems.

Our legal basis for processing your personal information is as follows:

• Your consent, which is obtained when you provide your personal information voluntarily.

• The necessity of processing for the performance of a contract or to take steps at your request prior to entering into a contract.

• Compliance with legal obligations to which we are subject.

When you submit our enquiry form, doing so is itself sufficient basis to process the details you've provided — this falls under "necessary to take steps at the request of the data subject" (Article 6(1)(b) UK GDPR). We don't ask you to tick a separate consent box for this; the notice shown next to the submit button links back to this Privacy Policy so you know how your details will be used before you send them.

We use the following third-party service providers, each of whom processes personal information on our behalf only to perform the specific task listed and is obligated to keep it confidential:

• Mailgun — sends the emails generated by our enquiry form (processes your name, phone number, email address, postcode, and message).

• Google Analytics — website analytics. Only runs once you have accepted cookies via our cookie banner; see section 6 below.

• Sentry — error monitoring for our website and server, used under our legitimate interest in keeping the site running correctly. This runs regardless of cookie consent, in the same way as strictly necessary website functionality.

• Google reCAPTCHA — protects our enquiry form from automated/bot submissions.

We may also disclose your personal information if required by law, if we believe in good faith that doing so is necessary to comply with a legal obligation, protect our rights, or investigate a potential violation, or in connection with a merger, acquisition, or sale of some or all of our assets.

We use cookies and similar tracking technologies, namely Google Analytics, to collect information about your interactions with our website. This helps us analyze trends, administer the website, track users' movements, and gather demographic information.

Google Analytics does not load until you accept cookies via the cookie banner shown when you first visit our website. If you decline or dismiss the banner without accepting, it will not run and no analytics cookies will be set. You can withdraw your consent at any time by clearing your browser's local storage/cookies for our site, which will show the banner again on your next visit.

You can also adjust your browser settings to refuse cookies or notify you when a cookie is being sent. Some features of our website may not function properly without cookies.

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We regularly review and update our security practices to ensure the integrity and confidentiality of your data.

Enquiry form submissions are logged on our servers and automatically deleted after 30 days. Emails sent via our enquiry form are additionally retained in our email provider's (Mailgun's) sent-mail history for as long as their own account settings retain it, which is outside of our direct control.

You have certain rights regarding your personal information. These rights include:

• The right to access your personal information and receive a copy of it

• The right to rectify any inaccurate or incomplete personal information we hold about you

• The right to erase your personal information under certain circumstances

• The right to restrict the processing of your personal information

• The right to object to the processing of your personal information

• The right to data portability

• The right to withdraw your consent at any time

To exercise your rights or if you have any questions or concerns about our data practices, please contact us using the information provided at the end of this Privacy Policy.

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.

If you have any questions, comments, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

• JECDEC Ltd
• 23 Thyer Close
• Orpington, Kent
• BR6 7UH
• [email protected]
• 07766 482 565